Refund and Return Policy for Floxmavel

Effective Date: November 27, 2024

At Floxmavel, we want you to be completely satisfied with your purchase. If for any reason you are not fully happy with your order, our Refund and Return Policy allows you to return your products within 30 days of purchase for a full refund or exchange, subject to the conditions below.

1. Eligibility for Returns

You may return most new, unopened, and unused items within 30 days from the date you receive your order. To be eligible for a return:

  • The item must be unused, in its original condition, and in the original packaging.
  • Proof of purchase (order number or receipt) is required.
  • The product should not have been tampered with or damaged after receipt.

Certain items are non-returnable, including:

  • Opened or used toys and games (for health and safety reasons)
  • Custom or personalized items (if applicable)
  • Gift cards and downloadable software products

2. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Email us at info@floxmavel.com with your order number and reason for the return.
  2. Return Instructions: We will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to return the item.
  3. Packaging: Carefully package the item in its original packaging, if possible, and include all accessories, instructions, and parts.
  4. Return Shipping: You will be responsible for the cost of return shipping unless the return is due to a mistake on our part (e.g., incorrect or defective product). We recommend using a traceable shipping service and obtaining proof of postage for your return.

Please send your returns to:

  • Address: 216 Mellon Ave, Patton, Pennsylvania (PA), United States.

3. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If your return is approved, we will process the refund to your original method of payment. Refunds may take up to 7–10 business days to appear in your account, depending on your payment provider’s processing times.

  • Restocking Fees: We do not charge restocking fees. However, if an item is returned in a condition that differs from its original state (e.g., damaged, missing parts), we may deduct a fee from your refund to cover repair or replacement costs.

4. Exchanges

If you would like to exchange an item for a different product, please return the original item following the procedure above and place a new order on our website. If the new item is of greater value, you will need to pay the difference, and if it is of lesser value, we will process a refund for the price difference.

5. Defective or Damaged Items

If you receive a defective or damaged product, please contact us within 7 days of receiving the item at info@floxmavel.com. We will assist you with a return or exchange, and we will cover the return shipping costs.

6. Late or Missing Refunds

If you haven’t received a refund within the specified time frame, please first check with your bank or credit card provider, as it may take some time for the refund to be processed. If you still have not received your refund, please contact us at info@floxmavel.com, and we will look into it for you.

7. Non-Returnable Items

Certain types of products are non-returnable for health or safety reasons, including:

  • Opened toys and games
  • Personalized or custom-made items

Please note that once such items are opened or used, they are not eligible for return, exchange, or refund.

8. Contact Us

If you have any questions or need assistance with your return, please don’t hesitate to contact us:

We are available Monday to Friday from 9 AM to 5 PM (EST) to assist you with any concerns.

This Refund and Return Policy is designed to ensure customer satisfaction while complying with Google AdSense policies. Let me know if you would like any further modifications!